Prime Linens always committed to sell high-quality products but we understand that sometimes when you may need to exchange or return something you’ve bought from us.

We will happily offer an exchange or refund on any unused product returned within 14 days of deliveries, provided that you notify us by phone or email and the return goods received back complete as new and unused, in original box or packaging includes all accessories and in a re-sellable condition.

Please note that we will only refund the original cost of the goods and delivery charge is non-refundable.

All refunds will be made back to the original tender type.

Damage Or Defective Goods

If goods arrive in a damaged or defective condition you must sign for the goods as damaged.  Then you must notify us within 3 days of the delivery. If the goods are damaged in transit, please repack the items exactly as they were on arrival and contact us. Do not move the items to another address; the courier company may insist a damage inspection is necessary, or request a photo of the damage. If the goods are removed from the delivery address or the packing is discarded it can invalidate your shipping insurance.

With regards to damaged items, we must be notified within the first three days from receipt to qualify for our insurance, unfortunately any claim outside this period cannot be supported.